How can we help?

Email support@jurisbuild.com or call 718-355-1812. If you are signed in on the web, you can also use Get help.

Include your firm name, work email, the steps that led to the problem, and any error message. For the mobile app, include the app version from Account & settings, your device model, and iOS version.

Do not send passwords, verification codes, pairing codes, or client files in your first message. Describe the issue without confidential case details; support can help determine what is needed next.

The mobile app uses your existing JurisBuild staff account. Enter your work email or firm’s workspace address and choose Sign in to your firm, then complete the sign-in steps shown. Your firm administrator can confirm your workspace address and access.

If you use a pairing code, create a fresh one in the web app under Profile & Signature → Connected devices. Pairing codes are short-lived and can only be used once. Never share one with another person.

Check that you are connected to the intended firm and workspace, then refresh with an internet connection. The app follows your firm’s access permissions. Contact your firm administrator if a case or an action you need is unavailable.

Scribe Chat is available only when enabled for your firm and account. Your administrator manages access; a mobile permission does not turn it on. AI sharing permissions can be reviewed or withdrawn in Account & Settings without disconnecting your account.

Wait for the saved, sent, or uploaded confirmation before assuming an action has reached your firm’s workspace. When an attempt is pending, use its retry option instead of creating it again. If a pending attempt cannot be resolved, contact support before disconnecting.

Disconnect this device removes its saved workspace and unsynced drafts. Shared records already saved to JurisBuild remain available to authorized staff.

Notification delivery depends on both your JurisBuild preferences and the permission in iOS Settings. Check both if alerts are missing. Open and unlock JurisBuild to see the record behind a notification.

Scanning uses your camera with permission. Dictation uses your microphone and requires supported on-device speech recognition. If recognition is unavailable, you can type instead. Review dictated text before saving or sending it.

Your firm manages your staff account and access to shared records. Ask your firm administrator about access changes or records controlled by the firm. Disconnecting a phone does not delete your staff account or the firm’s records.

For privacy questions, email info@jurisbuild.com. Read the mobile privacy statement and our Privacy Policy for details about data handling.